Air Suspension Customer Support, Shipping & Warranty FAQs

You can order directly through our website or contact our sales team via WhatsApp or phone.

Yes, we provide quotes for bulk orders, fleet packages, and custom installations on request.

We accept credit cards, bank transfers, and cash on delivery within UAE (where applicable).

Yes. Contact our support and request a technical advisor for guidance on kit selection.

We partner with certified garages in Dubai and across UAE for professional installation.

Yes. Our team is available via WhatsApp for inquiries, troubleshooting, and order tracking.

Yes, our support team can help with setup, troubleshooting, and warranty claims.

Custom kits or parts usually take 5–10 business days, depending on stock and supplier lead time.

Yes, before shipment. Please contact our team as soon as possible for changes.

Yes. Full tax invoice and installation documentation are provided with every order.

Yes. We deliver to all emirates including Dubai, Abu Dhabi, Sharjah, and remote areas.

Standard delivery takes 1–3 working days depending on location and stock availability.

In Dubai, same-day delivery is available for in-stock items ordered before 12 PM.

We work with Aramex, Quiqup, and local couriers for fast and secure delivery.

Free delivery is offered on select kits or for orders over AED 1000 within major cities.

We send a tracking number via SMS/WhatsApp or email once your order is dispatched.

Yes. We offer scheduled delivery slots in Dubai and flexible timing for other emirates.

Our courier will contact you to reschedule. Additional attempts may be subject to a re-delivery fee.

Yes. You may pick up from our Dubai warehouse with prior confirmation and invoice copy.

Currently we focus on UAE deliveries. For GCC or international shipping, please contact support.

Yes. Most kits carry a 1-year limited warranty against manufacturing defects.

It covers air bags, compressors, valves, and control modules under normal usage.

Wear and tear, improper installation, unauthorized modifications, or misuse are not covered.

Contact support with invoice, photos, and description. We’ll guide you through the process.

Usually 3–7 working days depending on the nature of the issue and supplier confirmation.

We offer both depending on the fault. Some parts may be repaired locally; others replaced.

Yes, within 7 days if unused and in original condition. Restocking fee may apply.

Refunds exclude shipping. Custom or used items are generally non-refundable.

Some kits offer optional extended warranty at additional cost. Ask during checkout.

Install warranty is separate and handled by the garage performing the work.

You’ll receive a link via SMS or email after delivery to rate your experience.

Reviews are displayed on product pages and our Google Business Profile.

Please contact us immediately. We aim to resolve all concerns quickly and fairly.

Yes. We offer post-install support to fine-tune height settings and troubleshoot issues.

We follow UAE consumer protection guidelines and mediate issues through documented channels.

Yes. We occasionally survey customers to improve service and products.

Only for profanity or irrelevant content. Honest feedback is always welcome.

Yes. We encourage customers to share photos of their installs for others to view.

Not yet, but we offer seasonal promotions and discounts to repeat customers.

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